Products are ranked based on our scoring methodology, not partnerships or commissions. This guide is updated quarterly to reflect new and emerging partner training solutions.
Drawing on 20+ years of strategic technology leadership, I've tested and evaluated the best customer training software to help you find the right solution for customer education, product adoption, support cost reduction, and scaling your customer onboarding programs.
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Managing customer training through scattered documentation and manual onboarding calls is killing your support team's capacity.
Customer training software centralizes your product education, onboarding programs, and certification tracking into a single platform.
The result?
Companies that implement formal customer training programs report:
But the wrong platform creates new headaches—clunky portals customers never visit, generic analytics that don't prove ROI, and integrations that don't connect training to product usage.
At Continu, I work directly with companies building customer education programs that drive measurable retention and support cost reduction.
This guide breaks down the 20 best customer training software for 2026—covering features, pricing, and how to choose the right solution for your organization.
Our team has tested 50+ customer training platforms, LMS solutions, and customer education tools—backed by 20+ years of commercial strategy and technology leadership across enterprise organizations.
We've helped hundreds of organizations implement customer education programs that drive measurable retention and support cost reduction.
Here's how we built this guide.
Independent researchers compiled data on each platform, which we combined with our hands-on assessments of functionality, features, integrations, reporting capabilities, and value for price.
Our recommendations are based solely on platform performance—not partnerships or commissions.
For a deeper look at our scoring process, see our complete ranking methodology below.
This guide is updated quarterly to reflect new features, pricing changes, and emerging customer training solutions.
Last Updated: December 2025
4.7 (759)
No
Starts around $800–$1,000/month for up to 100 users; custom pricing for larger teams
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4.7 (244)
No
Plans typically range from $500 to $1,500 per month depending on user counts
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4.6 (1982)
Yes
Plans start at $69/month (annual) for 40 users; Core plan $119/month; Pro plan $449/month
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4.3 (929)
No
Custom enterprise pricing, very expensive and overkill for most companies
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4.7 (873)
Continu is an AI-powered learning platform that helps companies build branded customer academies and training programs. It offers features like interactive content creation, adaptive learning paths, assessments, and analytics. Continu integrates with CRM and support tools to provide contextual training, enabling customers to access resources within their workflow and track engagement. Its modern UI and automation tools make it easy to onboard customers, certify them and nurture product adoption.
Continu is the top customer training software due to AI-driven recommendations and CRM integrations that deliver personalized customer training to drive product adoption for customer enablement teams.
These are its most impactful customer training and education features:
4.6 (141)
Skilljar is a customer education LMS used to launch branded academies for customers, partners and external users. It supports structured learning paths, self-service registration, certifications, analytics and monetization options. Robust integrations with CRM, support and marketing systems enable targeted training and tracking of customer engagement and business impact. Skilljar's flexible architecture lets you train external audiences at scale while delivering a seamless brand experience.
Skilljar's deep CRM integrations and branded academies enable customer education managers to deliver professional, scalable training that drives retention and adoption.
These are its most impactful customer training and education features:
4.6 (150)
Northpass is a modern learning platform purpose-built for customer education. It allows organizations to create and deliver branded online academies quickly. With drag-and-drop course authoring, microlearning, quizzes and certifications, Northpass helps you onboard customers, train partners, and drive product adoption. Integration with CRM and support platforms ensures personalized learning experiences and insights into customer engagement.
Northpass allows customer training teams to spin up branded academies quickly with minimal technical overhead and CRM integration for targeted training.
These are its most impactful customer training and education features:
4.6 (1443)
Absorb LMS is a scalable, enterprise-grade platform built to deliver customer and partner training. Its multi-portal architecture lets you create customized branded academies for different customer segments, while robust compliance tracking, certificates and analytics ensure you meet regulatory requirements. With e-commerce functionality and integrations, you can monetize training and gain insights into customer engagement.
Absorb provides the reliability and flexibility needed to train customers in regulated industries with branded portals and compliance features.
These are its most impactful customer training and education features:
4.7 (759)
LearnUpon is a premium, feature-rich learning management system that supports both employee and customer education. It provides an intuitive interface, a large repository of course templates, and robust automation to assign training based on roles or departments. The platform integrates with HRIS and CRM tools, making it ideal for creating customer universities and partner training programs at scale.
LearnUpon's combination of ease of use, automation capabilities and responsive support delivers professional customer training without heavy admin overhead.
These are its most impactful customer training and education features:
4.6 (1106)
360Learning combines LMS and collaborative learning tools to enable organizations to create customer training with input from subject matter experts. It offers built-in course authoring, discussion forums, and feedback loops, making training social and engaging. Its team plan is affordable for small programs, while enterprise plans scale to thousands of learners.
360Learning's collaborative approach allows customer education teams to co-create training with product experts and customers, increasing relevance and adoption.
These are its most impactful customer training and education features:
4.7 (244)
SkyPrep offers a straightforward learning platform that helps businesses create engaging courses for customers and partners. It supports drag-and-drop course creation, quizzes, assessments, and gamification. With a 14-day free trial and customizable branding, it's ideal for organizations that need to build customer training without complexity.
SkyPrep's intuitive interface and interactive content creation tools let customer training teams launch courses quickly without IT support.
These are its most impactful customer training and education features:
4.7 (70)
Trainn is a customer education platform designed for SaaS businesses. It offers a suite for creating video tutorials, product walkthroughs, and knowledge base articles, enabling teams to deliver consistent and engaging training at scale. Customers can access self-serve guides, watch feature-specific videos, and track progress while you monitor engagement analytics and feedback.
Trainn's video-first approach helps customer success teams show product usage through immersive guides, reducing support tickets.
These are its most impactful customer training and education features:
4.4 (1126)
Docebo is a powerful customer education platform that uses AI to personalize learning experiences, automate onboarding, and deliver targeted communications. Its e-commerce capabilities let you monetize courses and certifications, while deep CRM integrations and analytics provide insight into customer adoption and retention.
Docebo's AI personalization and revenue tools enable customer education teams to offer tailored training at scale while driving new revenue streams.
These are its most impactful customer training and education features:
4.5 (691)
WorkRamp provides an all-in-one learning platform that supports both customer education and employee training. With built-in course authoring, knowledge bases, and certifications, it enables companies to onboard and train customers efficiently. Integration with Salesforce and Slack allows for contextual learning in the flow of work, and analytics track engagement and outcomes.
WorkRamp's unified platform with enablement tools helps customer success teams deliver structured training and knowledge while aligning internal teams.
These are its most impactful customer training and education features:
4.6 (1982)
TalentLMS is a cloud-based learning platform built for small to mid-sized organizations seeking to train customers and partners. It offers a free plan for up to 5 users and 10 courses, and paid plans starting at $69 per month for more users. Features include drag-and-drop course authoring, quizzes, gamification, certificates, and integrations with various tools. Its user-friendly interface makes it easy to launch customer training quickly.
TalentLMS provides customer education teams with an affordable, easy-to-set-up platform and free tier to start training without heavy investment.
These are its most impactful customer training and education features:
4.4 (296)
iSpring Learn is a cloud-based LMS that allows businesses to launch customer training quickly. It includes a built-in course editor for creating lessons with videos, quizzes and interactions, provides SCORM and xAPI compliance, and supports blended learning with webinars. Pricing is based on active users, making it cost-effective for customer education programs.
iSpring Learn offers customer training teams a simple interface, built-in authoring tools and affordable active-user pricing for external training.
These are its most impactful customer training and education features:
4.5 (458)
CYPHER Learn (also known as NEO LMS) delivers AI-driven personalized learning experiences for customers and partners. It supports gamification, badges, and leaderboards to encourage engagement, multi-tenant portals for branding, and integrated e-commerce to monetize courses. The system includes built-in authoring and social learning features, making it ideal for modern customer training.
CYPHER Learn combines personalization, gamification and e-commerce capabilities that drive customer engagement and revenue for training programs.
These are its most impactful customer training and education features:
4.5 (250)
Valamis offers a robust learning platform that leverages xAPI and LXP technologies to capture detailed learning data and deliver personalized experiences. It supports open-source content, learning records, and analytics to understand customer engagement and performance. The platform is customizable and can integrate with existing systems.
Valamis' advanced analytics and xAPI support help customer education teams track learning in detail and deliver personalized experiences.
These are its most impactful customer training and education features:
4.3 (413)
Bridge LMS provides a simple yet powerful platform for delivering training to customers, partners, and employees. It features microlearning modules, quizzes, and performance management tools such as 1:1s and feedback. With an intuitive interface and mobile app, Bridge helps organizations provide training and track progress easily.
Bridge's simplicity and performance management tools enable customer success teams to deliver training and track engagement without complexity.
These are its most impactful customer training and education features:
4.5 (659)
Litmos offers an easy-to-use learning platform for training customers, partners, and employees. It includes a large library of ready-made courses covering compliance, sales, and customer service, plus tools for creating custom content. Litmos supports e-commerce and multiple languages, making it ideal for global customer education.
Litmos' built-in content library and simple setup allow customer education teams to quickly deliver training without creating courses from scratch.
These are its most impactful customer training and education features:
4.3 (242)
Thought Industries is a leading external learning platform that provides powerful tools for creating, delivering, and monetizing customer education programs. It offers multi-tenant portals for different audiences, a robust e-commerce engine for selling courses and subscriptions, and advanced analytics to measure impact. It supports webinars, certifications, and blended learning.
Thought Industries provides enterprise-grade multi-portal and monetization capabilities that enable training teams to deliver programs to diverse customer segments and generate revenue.
These are its most impactful customer training and education features:
4.3 (929)
Cornerstone provides a comprehensive talent management system that includes a learning suite for both internal and external audiences. It supports customer and partner education with compliance, certifications, rich analytics, and multi-language capabilities. Its robust features and global infrastructure make it suited to large enterprises.
Cornerstone offers enterprise-grade reliability, compliance and integration across HR and training functions for large customer programs.
These are its most impactful customer training and education features:
4.3 (148)
Intellum delivers a comprehensive customer education platform that brings together LMS, knowledge bases, certifications, virtual events, and community features into one solution. It allows organizations to build academies, publish documentation and support articles, host webinars, and engage customers through forums, all while tracking engagement metrics.
Intellum's unified platform goes beyond an LMS to create a full customer education ecosystem for customer training teams.
These are its most impactful customer training and education features:
4.2 (250)
Paradiso LMS is a versatile learning platform that supports customer, partner and employee training. It provides multi-tenant portals, e-commerce capabilities, gamification, and a large library of integrations. The system is multilingual and allows monetizing courses through subscriptions or one-time purchases, making it suitable for global customer education.
Paradiso LMS offers customer training teams a balanced combination of features, integrations and pricing to build customer academies and monetize training.
These are its most impactful customer training and education features:
Selecting the right customer training platform requires more than feature checklists.
You need a solution that reduces support tickets, drives product adoption, and scales as your customer base grows.
Our evaluation methodology reflects these priorities.
Each customer training solution was assessed across seven weighted criteria.
We combined independent research with hands-on platform testing to generate a composite score out of 100.
Customer training software serves a different purpose than employee-focused LMS platforms.
Your customers are external users—often with limited time and competing priorities across multiple vendors.
The best customer education platforms reduce friction, accelerate time-to-value, and connect learning directly to product usage and retention.
That's why we weighed Customer Education Features and Business Impact & Analytics highest.
These criteria determine whether a platform actually drives customer success and measurable business results—not just course completions.
For a detailed breakdown of each product's performance across these criteria, see the individual reviews below.
Customer training software is a learning platform designed to educate, onboard, and enable external users such as customers, clients, and end-users of your products or services.
Unlike employee-focused LMS platforms, customer training solutions are built for audiences outside your organization.
These tools help companies deliver consistent product education, onboarding programs, and certification to customers who use their products.
Here's why that matters.
Your customers don't work for you directly.
They have competing priorities, limited time, and often use products from multiple vendors.
Customer training software solves this by making learning accessible, trackable, and tied to business outcomes—so customers actually complete training and get value faster.
Common use cases for customer training platforms include:
Organizations use customer training tools to reduce support ticket volume, accelerate time-to-value for new customers, and improve retention through better product adoption.
Investing in customer training software delivers measurable returns across support costs, retention, and product adoption.
Here are seven benefits that matter most for organizations building or scaling customer education programs.
New customers generate ROI faster when they understand your product from day one.
Customer training software compresses onboarding timelines by delivering structured learning paths customers can complete on their own schedule.
Instead of weeks of back-and-forth support tickets and one-off calls, customers access everything they need in a single platform—and start seeing value 40-60% faster.
Trained customers contact support less frequently.
Organizations with formal customer education programs see 30-50% fewer support tickets compared to untrained customers.
At an average cost of $15-25 per ticket, reducing 500 monthly tickets by 40% saves $36,000-$60,000 annually.
When customers can find answers through self-service training, your support team focuses on complex issues that actually require human expertise.
Customers don't use features they don't understand.
Customer training software drives 2-3x higher feature adoption by educating users on capabilities they'd otherwise miss.
Deeper product usage correlates directly with satisfaction, willingness to pay, and openness to expansion—turning basic users into power users who see real value in your product.
Educated customers renew at higher rates.
TSIA research shows 92% of trained customers renew subscriptions versus 80% of untrained customers—a 12-percentage-point improvement.
For a SaaS company with $10M in annual recurring revenue, that 12% retention boost represents $1.2M in saved revenue.
Training programs signal investment in customer success and provide ongoing value beyond just product access.
Traditional customer education is difficult to track.
Did customers watch that webinar? Did they actually learn anything?
Customer training platforms provide analytics connecting learning completion to business outcomes—giving you visibility into which training reduces support tickets, which content drives adoption, and which customers need additional help.
Growing from 500 customers to 5,000 customers shouldn't require 10x the customer success resources.
Cloud-based customer training tools scale with your customer base, delivering consistent education to users across regions, languages, and time zones without adding headcount.
Automated onboarding sequences handle hundreds of new customers simultaneously while maintaining quality and personalization.
Launching new features without customer education creates confusion and support backlash.
Customer training software enables you to educate users proactively—releasing training content alongside new features so customers understand capabilities immediately.
This accelerates adoption of new functionality and prevents the "we launched this feature but no one uses it" problem that plagues product teams.
The right customer training platform includes capabilities specifically designed for external user education and product adoption.
Here are the features that separate effective customer education solutions from generic learning management systems.
A dedicated, branded customer portal creates a professional learning experience that reinforces your company's identity.
Look for customizable login pages, branded interfaces, and white-label options with custom domains (academy.yourcompany.com) that make customers feel they're accessing an official product resource.
Customer certification programs validate product knowledge and create tiered user expertise levels.
Effective platforms include automated certificate generation, expiration tracking, recertification workflows, and digital badges customers can display on LinkedIn or professional profiles.
Different customer roles require different training.
An administrator needs system configuration guidance, while an end-user needs basic feature training.
Learning paths organize content by role, use case, or industry—ensuring each customer sees only what's relevant to their needs.
Creating customer training content should be fast and flexible.
Built-in authoring tools, SCORM/xAPI support, multimedia embedding, and content version control allow teams to develop and update training without external tools or developers.
Visibility into customer learning activities is non-negotiable.
Track completion rates, assessment scores, time spent, and certification status across your entire customer base.
Advanced platforms connect training data to support systems and product analytics to measure impact on ticket volume, feature adoption, and retention.
Customers learn when it's convenient for them—not during scheduled webinars.
Mobile-responsive design and on-demand content access ensure customers can complete training from anywhere, on any device.
Customer training software should connect to your existing tech stack.
Native integrations with your product, CRM (Salesforce, HubSpot), support platforms (Zendesk, Intercom), and SSO providers eliminate data silos and enable contextual training triggers.
The best training happens in the moment of need.
In-app training widgets, tooltips, and embedded video tutorials deliver contextual help without forcing customers to leave your product and search through a separate portal.
External customers need motivation to prioritize training over their other responsibilities.
Leaderboards, points, badges, and completion incentives increase engagement and create positive reinforcement for learning behaviors.
Global customer bases require localized training.
Multi-language content support, automatic translation features, and region-specific learning paths ensure customers worldwide receive relevant, accessible education.
Customers learn best from other customers.
Discussion forums, Q&A sections, and user-generated content capabilities enable peer-to-peer learning while reducing your content creation burden and support ticket volume.
Finding the right customer training platform requires more than comparing feature lists.
You need a solution that fits your customer base's size, complexity, and growth trajectory.
Here's a step-by-step framework for evaluating and selecting the best customer education tool for your organization.
Start with the end in mind.
What specific outcomes do you need customer training to deliver?
Common goals include reduced support tickets, faster time-to-value, improved product adoption, or decreased customer churn.
Write these down.
Your goals will drive every decision that follows—from feature requirements to budget allocation.
Not all customer education programs look the same.
Consider the size and structure of your customer ecosystem.
Are you training 500 customers or 50,000?
Do you have multiple customer segments—enterprise users, SMB clients, end-users, administrators—with different training needs?
Understanding your audience helps you identify platforms built for your scale and complexity.
Based on your goals and audience, determine which capabilities are non-negotiable.
Common must-haves for customer training include:
Separate these from nice-to-have features to avoid scope creep during evaluation.
Customer training software doesn't operate in isolation.
Map out the systems your platform needs to connect with.
This typically includes your product platform, CRM (Salesforce, HubSpot), support systems (Zendesk, Intercom), product analytics tools, and identity providers for single sign-on.
Prioritize platforms with native integrations or robust API access. Custom integrations add cost, complexity, and ongoing maintenance.
Here's the thing. Your customers won't use a platform that's difficult to navigate. They have limited time and competing priorities.
The best customer training solutions are intuitive, mobile-friendly, and designed for self-directed learning.
Request a demo from the customer's perspective—not just the admin view.
If the learning experience feels clunky, expect low adoption and incomplete training.
You need to prove training ROI.
Look for platforms that go beyond basic completion tracking.
The right solution connects learning data to business metrics—training completion correlated with support ticket volume, certifications tied to product usage depth, engagement trends by customer segment.
Ask vendors specifically how their reporting connects training to retention, adoption, and support cost reduction.
Pricing models vary significantly across customer training platforms.
Some charge per user, others by active learners, and some offer flat-rate pricing.
Beyond subscription costs, factor in:
Request detailed pricing scenarios based on your current customer count and projected growth.
Never select a customer training platform based on demos alone.
Request a pilot or free trial period.
Use this time to upload real content, invite a small group of customers, and test the complete workflow—from enrollment to certification to reporting.
Gather feedback from both customers and internal admins.
Their experience during the trial predicts long-term adoption success.
The vendor relationship extends far beyond the sales process.
Assess their onboarding support, ongoing customer success resources, and responsiveness during your evaluation.
Ask for customer references from organizations similar to yours in size and industry.
A strong vendor partnership accelerates implementation and ensures you maximize platform value over time.
Your customer base will evolve.
Choose a platform that grows with you.
Consider future needs—additional customer segments, new geographies, expanded certification programs, advanced analytics requirements.
The right customer training software handles today's needs while supporting tomorrow's growth without requiring a platform migration.
The right customer training software turns support costs into customer success outcomes.
Trained customers generate 30-50% fewer support tickets.
Organizations with formal customer education programs see 12% higher retention rates.
The platforms in this guide represent the best options for organizations serious about customer education and product adoption.
Your next step:
Review the detailed product comparisons above, identify 2-3 platforms that match your requirements, and request demos focused on the customer learning experience—not just the admin interface.
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Continu is the best customer training software for organizations prioritizing AI-powered learning, product adoption, and support cost reduction.
Continu's AI Learning Agent (Eddy) delivers conversational training through Slack and Teams, achieving 70-90% completion rates compared to traditional LMS platforms' 15-20% rates.
The platform connects training directly to business outcomes—reducing support tickets 30-50%, improving retention 12%, and accelerating time-to-value by 60%—with analytics that prove ROI to executives.
Customer training software costs between $500-$5,000 per month for small to mid-sized businesses, or $5,000-$25,000+ monthly for enterprise solutions.
Pricing models include per-active-learner ($3-25/user/month), flat-rate platform fees, or custom enterprise pricing based on customer count and features.
Total first-year costs including implementation range from $75,000-$200,000 for enterprise deployments, though most organizations achieve 3:1 ROI within year one through support cost reduction.
Yes, customer training software reduces support tickets by 30-50% according to TSIA research on formal customer education programs.
Trained customers find answers through self-service training rather than contacting support, allowing your team to focus on complex issues.
At 500 monthly tickets costing $15-25 each, a 40% reduction saves $36,000-$60,000 annually in support costs alone.
Customer training software implementation takes 1-3 weeks for basic cloud deployments and 4-12 weeks for enterprise implementations with custom branding, integrations, and data migration.
Implementation speed depends on integration complexity, content volume, customization requirements, and internal stakeholder availability.
Most cloud-based platforms can have basic training portals live within two weeks, with full feature rollout completed within 30-60 days.
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