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The Knot Worldwide (TKWW) chose Continu to simplify and scale learning across 16+ countries, automate employee enablement, and prove training ROI with actionable data.
Since switching from 360Learning, their L&D team—led by Senior Manager of Learning & Development Chantal Henry—has transformed learning into a global, measurable experience that drives engagement, performance, and business outcomes.
The results speak for themselves:
- 6,500+ training modules completed
- +67% increase in learner engagement
- 145,000+ content interactions
- 52% reduction in onboarding ramp time
Meet the Hero
As Senior Manager of Learning & Development at The Knot Worldwide, Chantal “Chan” Henry leads with passion and purpose.
“My job is setting up platforms where people take learning as an experience instead of a daily task,” she says. “It’s about understanding what people want to learn, why they want to learn it, and connecting that to our overall strategy.”
Chantal co-pilots the company’s global learning strategy—ensuring every initiative not only drives adoption but also creates lasting impact across teams.
About The Knot Worldwide
The Knot Worldwide (TKWW) is a global leader in celebration planning and services, spanning over 16 countries. Their brands—including The Knot, WeddingWire, and Bodas.net—empower millions of users to create authentic celebrations through content, products, and connections to nearly a million small businesses worldwide.
“We champion the power of celebrations,” said Henry. “Our vision is to empower people around the world to create moments that matter most to them.”
The Knot Worldwide’s L&D Approach
The TKWW Learning & Development team takes a strategic, methodical, and human-centered approach to growth.
They start by identifying learning needs (managerial capabilities, skill development, onboarding), then evaluate learning appetite (when and how employees can best engage), and finally align everything to the company’s strategic goals.
“We look at what people need, when they’re ready to learn, and how it aligns with our business priorities,” Henry explained.
That way, learning isn’t random—it’s part of our organizational DNA.
This philosophy drives how TKWW builds training experiences that feel personalized, connected, and actionable.
The Problem
Before Continu, The Knot Worldwide used 360Learning to manage global training—but the platform wasn’t meeting their growing needs.
Manual processes, limited visibility, and inconsistent engagement made it difficult to measure learning ROI or scale programs effectively.
“Our leadership was focused on ROI,” said Henry. “We wanted to know: is this landing, is it sticking, and are people actually applying what they learn in their day-to-day?”
The team needed a more modern, data-driven solution—one that could simplify administration while empowering learners everywhere to take charge of their development.
Why TKWW Chose Continu
After evaluating multiple LMS platforms, TKWW selected Continu for its intuitive design, automation capabilities, analytics depth, and AI-driven innovation.
“Continu makes it so simple,” said Henry. “The interface is intuitive, so users adopt it from day one. That lets us focus on strategy instead of setup.”
The partnership went beyond technology—TKWW wanted a platform and a team that could grow with them. Continu delivered both.
The Solution
With Continu, The Knot Worldwide redesigned its global L&D strategy to be scalable, measurable, and personalized—all while reducing manual work and proving impact.
Here’s how they got it done.
1. Built automated learning journeys
Using Continu Assignments, TKWW built automated workflows to deliver training at key intervals (30, 60, and 90 days).
- New hires receive onboarding automatically.
- Managers and leaders get recurring skill-based assignments.
- Everything scales globally without manual input.
“Automation really takes the manual work off our team,” said Henry. “It frees us to focus on strategy instead of logistics.”
2. Took advantage of AI and video coaching
Continu’s AI-driven features allowed TKWW to automate grading and coaching while maintaining quality and accuracy.
“Continu’s AI is a closed system, which lets us focus on content we’ve already vetted,” Henry explained. “The video coaching feature even creates grading rubrics right in the platform—no extra spreadsheets needed.”
3. Tracked training in real-time
With Continu Analytics and Dashboards, the team gained complete visibility into engagement trends, completion rates, and content effectiveness.
“The dashboard is super helpful because, in one look, you can see where the most critical learning needs are,” said Henry. “We can spot trends, follow up, and see what content is resonating.”
Since launch, TKWW has tracked over 145,000 content interactions and achieved a 67% increase in learner engagement, providing clear visibility into what training content is creating the most impact.
4. Connected data to business outcomes
The L&D team now connects training outcomes directly to KPIs like sales performance, retention, and leadership effectiveness.
With over 6,500 training modules completed, TKWW has dramatically shortened its onboarding ramp time by 52%, helping new hires become productive faster and leaders develop more effectively.
“In the future, we’ll be able to link ROI directly to departmental metrics,” said Henry. “That’s where we’re headed—and Continu makes it possible.”
The Results
The Knot Worldwide’s shift to Continu has delivered measurable, organization-wide impact:
- 6,500+ training modules completed
- +67% increase in learner engagement
- 145,000+ content interactions
- 52% decrease in onboarding ramp time
“We’ve seen consistent improvement month over month,” Henry said.
Employees are learning more, learning often, and giving incredible feedback about their experience.
These measurable results prove that TKWW’s learning culture is not only thriving—it’s accelerating.
Success Working with Continu
One of the standout factors in TKWW’s success has been Continu’s customer success partnership.
“Our account manager, Terri, meets with us multiple times a month to discuss strategy, challenges, and new opportunities,” Henry shared. “She’s been the lynchpin keeping our learning evolution going.”
Continu’s hands-on support, proactive guidance, and deep product expertise helped TKWW confidently transition from 360Learning to Continu with minimal friction.
“The Continu team treats us like their favorite customer,” said Henry. “They listen, adapt, and evolve the platform to make sure we’re successful.”
Final Thoughts
With Continu, The Knot Worldwide continues to empower global teams to learn, grow, and celebrate success—one experience at a time.
“They’re experts in growth and evolution. Even when there’s tough feedback, they never play the blame game—they listen, adjust, and continue to strengthen the platform for us as customers.”
“Partnering with Continu wasn’t just the right decision—it was the best decision for how fast our industry is moving,” Henry concluded.
