Privacy Policy

Continu Inc. ("Continu," "we," "us," or "our"), a Delaware corporation with its principal place of business at 205 Hudson Street, Floor 7, New York, NY 10013, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

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1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register for our platform, request a demo, subscribe to our newsletter, or contact us. This includes:

• Name and job title
• Email address
• Phone number
• Company name and size
• Billing and payment information

Usage Data

We automatically collect certain information when you visit, use, or navigate our platform, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie preferences through your browser settings.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

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2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Improve, personalize, and expand our services
• Process transactions and send related information
• Send you marketing and promotional communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• With Your Consent: We may share your information for any other purpose with your consent.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

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5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and SOC 2 Type II and ISO 27001 compliance.

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6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@continu.com.

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7. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws, including GDPR.

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8. Children's Privacy

Our platform is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

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9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party services you access.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our platform after any changes constitutes your acceptance of the updated policy.

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11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

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12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Continu Inc.
205 Hudson Street, Floor 7
New York, NY 10013
privacy@continu.com