Terri James has spent over a decade at the intersection of product strategy and customer outcomes in enterprise SaaS. As VP of Product & Customer Success at Continu, she leads the teams responsible for building one of the most modern learning platforms on the market, trusted by organizations like Instacart, GoPro, and Ticketmaster.
Before joining Continu in 2012, she spent nearly nine years leading operations at CreateOne, working with global enterprises including Adidas, Coca-Cola, Pfizer, and Ernst & Young — experience that shaped how she evaluates what large organizations actually need from a learning platform versus what vendors typically sell them.
She holds a Balanced Scorecard Professional certification.
