About Continu
Continu is the modern learning platform trusted by teams at companies like Instacart, GoPro, and Slack. We help organizations onboard faster, upskill smarter, and create meaningful learning experiences at scale. Our team is passionate about great product design, real business outcomes, and customer success that goes beyond support.
The Role
We’re looking for a seasoned Customer Success Manager who can build strong relationships, drive adoption, and support revenue growth through renewals and expansion. You’ll work with a diverse group of enterprise customers across industries and partner closely with Sales, Product, and Support to ensure long-term success.
What You’ll Do
- Manage a portfolio of high-value, enterprise customers and own the full post-sale lifecycle from onboarding to renewal and expansion.
- Serve as a strategic advisor to your customers by aligning their business goals with our product capabilities.
- Own the renewal and expansion process, drive commercial conversations, and collaborate closely with executive stakeholders.
- Identify patterns across accounts and proactively recommend solutions both to your customers and internally.
- Deliver structured business reviews that communicate outcomes, surface new opportunities, and influence decision-making.
- Partner cross-functionally with Product, Marketing, and Support to advocate for customer needs and contribute to company-wide initiatives.
What We’re Looking For
- 4+ years in Customer Success, Account Management, or other client-facing SaaS roles
- Experience owning or supporting renewals and expansion strategies
- Excellent communication and executive presence, you’re confident navigating complex organizations
- Highly organized, proactive, and comfortable working in a fast-paced environment
- Experience in EdTech or Learning Management Systems (LMS) is highly desirable
Compensation
- Base salary: $135,000
- On-target earnings: $160,000 (includes a 20% performance-based bonus)
- Meaningful equity participation
Why You’ll Love It Here
- Medical, dental, and vision insurance
- Generous PTO and paid holidays
- Hybrid work model – 2–3 days per week in our NYC office
- A supportive, people-first culture that values craft and impact