BlogLearning & Development

How to Measure Employee Engagement: 4 Simple Steps

Jamie Olson
VP of People & Culture
Learning & Development
October 25, 2023

Discover the essential steps to effectively measure employee engagement, ensuring a motivated workforce and fostering a positive company culture.

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In this comprehensive guide, we delve into measuring employee engagement and provide actionable strategies to do so effectively. From distributing employee surveys to conducting regular feedback sessions, tracking performance metrics, and monitoring the utilization of learning resources, we cover a range of methods that can provide valuable insights into your team's engagement levels. 

Jamie Olson, VP of People & Culture at Continu, shares their expertise and insights, highlighting how Continu's features can support your engagement measurement strategies. 

Employee engagement is a vital aspect of any successful organization. It's not just about employee satisfaction or happiness but a genuine emotional commitment to the company and its goals. But how do you measure something as intangible as engagement?

Let’s dive in.

Here are four easy steps to measure employee engagement:

1. Identify Employee Sentiments

Surveys are among the most common and effective ways to measure employee engagement. These can be as simple or complex as you need them to be, but the key is to ask the right questions. You want to gauge employees' feelings about their work, their colleagues, their managers, and the company as a whole.

With Continu's Assignments feature, you can easily create and distribute these employee engagement surveys, set due dates, and send custom notifications to ensure everyone participates.

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2. Perform Analysis of Performance Metrics

Another way to measure engagement is by looking at performance metrics. Engaged employees are often more productive, so a rise in productivity could indicate higher engagement. 

However, it's essential to consider the context and not rely solely on these metrics.

3. Conduct Regular Feedback Sessions

Regular feedback sessions, whether formal reviews or casual one-on-ones, can provide valuable insights into employee engagement. These sessions can reveal how employees feel about their roles, their career development, and their place within the company.

Continu's Workflows feature can automate the scheduling and follow-up of these sessions, ensuring they're a regular part of your engagement measurement strategy.

4. Monitor Utilization of Learning Resources

An engaged employee is one who is eager to learn and grow. By tracking the utilization of learning resources, you can understand how engaged your employees are. 

Are they taking advantage of the training opportunities you offer? Are they seeking out new knowledge and skills?

With Continu's Search & Discover feature, employees can easily find and engage with learning content. High utilization of this feature could indicate a highly engaged workforce.

Remember, these steps are a guide and may need to be adapted to fit your organization's specific needs.

But what workplace tools can you use to collect employee engagement data?

Workplace Tools to Measure Engagement

Here are a few solutions that HR administrators can use to measure employee engagement:

Employee Surveys

These are a direct way to gather feedback from employees about their experiences, perceptions, and feelings towards their work and the organization. They can be distributed regularly or after specific events, like a training session or company-wide meeting.

Performance Reviews

Regular performance reviews can provide insights into an employee's engagement level. Engaged employees are likely to show higher performance and productivity.

One-on-One Meetings: Regular meetings between employees and managers can help gauge engagement. These meetings allow employees to share their thoughts, concerns, and ideas.

Feedback Boxes

Anonymously submitted feedback can provide honest insights into employee engagement. These can be physical boxes in the office or digital platforms where employees can share their thoughts.

Participation in Learning and Development Opportunities

If your organization offers learning and development opportunities, the level of participation can be a good indicator of engagement. High participation rates suggest employees are invested in their roles and the organization. Tools like Continu can help track and encourage this participation.

Exit Interviews

While it's better to gauge engagement before an employee decides to leave, exit interviews can provide valuable insights. They can help identify any recurring issues that might be affecting engagement.

Remember, it's important to use a combination of these tools to understand employee engagement comprehensively.

Frequently Asked Questions

What is employee engagement?

Employee engagement is the emotional commitment an employee has toward their organization and its goals. It's not merely job satisfaction or work happiness but a state where employees genuinely care about their work and company.

Why is employee engagement important?

Employee engagement is crucial because it directly influences productivity, employee retention, and overall workplace morale. Engaged employees are more likely to perform at a high level and contribute positively to the organization's success.

What are the 3 principles of employee engagement?

According to William Kahn, the three principles of employee engagement are physical, emotional, and cognitive. Physical engagement refers to employees' physical effort in their work. Emotional engagement is about employees' emotional involvement in their tasks. Cognitive engagement refers to the level of intellectual investment employees put into their roles.

Which metric or KPI can be used to measure engagement as a number?

Employee Net Promoter Score (eNPS) is a standard metric used to measure employee engagement numerically. It gauges how likely employees are to recommend their workplace to others. Other metrics include employee turnover, absenteeism, and utilization of learning resources, which can be effectively tracked using Continu's platform. 

What is a good employee engagement score?

A good employee engagement score can vary depending on the metric used. For example, if using the Employee Net Promoter Score (eNPS), a score above zero is considered good, as it indicates that more employees would recommend the company as a workplace than not. However, an eNPS of 20 to 50 is favorable, and above 50 is excellent. It's important to benchmark your scores against industry standards and strive for continuous improvement.

What drives employee engagement?

Employee engagement is driven by recognition and appreciation, professional growth and development opportunities, a positive workplace culture, meaningful work, and strong relationships with colleagues and supervisors. Tools like Continu can also enhance engagement by providing personalized learning experiences and fostering collaboration.

What is an employee engagement survey?

An employee engagement survey is a tool used by organizations to measure the level of engagement among their employees. These surveys typically include questions about job satisfaction, alignment with company values, relationships with managers and colleagues, and opportunities for professional development. Continu's Assignments feature can be used to create and distribute these surveys.

Using Continu to Boost Employee Engagement

Measuring employee engagement isn't an exact science; what works for one organization might not work for another. The key is to keep the lines of communication open, listen to your employees, and be willing to adapt your strategies as needed.

At Continu, we're committed to helping organizations like yours measure and improve employee engagement. Our modern learning platform is designed to support your engagement strategies with features that make creating, tracking, and sharing learning initiatives easy.

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About the Author
Jamie Olson, VP of People & Culture at Continu
Jamie Olson
VP of People & Culture

Jamie Olson is the VP of People and Culture at Continu, a leading Learning Management System (LMS) company. With almost 20 years of experience in Human Resources, Jamie brings a wealth of knowledge in areas such as Learning and Development, Employee Training, Talent Management, and Performance Management. She's passionate about creating environments that foster learning and growth, and she's an expert in leveraging technology to enhance HR processes. Jamie's insights are grounded in her extensive experience and her commitment to helping organizations cultivate a culture of continuous improvement.